Send your request
Tell us about your agency, location, activity and support needed.
For verified Kenyan M-Pesa and mobile-money agents
Running out of float or cash?
Don’t turn customers away. Soluster helps eligible mobile-money agents stay ready for deposits and withdrawals—with clear daily reconciliation and written terms.
Floatfor customer deposits
Cashfor customer withdrawals
Recordsbackend-calculated commission
Protect transaction availabilityReduce downtime caused by insufficient cash or float.
Use a governed facilityWork within approved limits and traceable records.
Know the termsCommission is calculated in the Safaricom backend and verified in records.
A practical onboarding path
From request to an accountable working facility.
Every approval depends on verification. The process stays visible from the start.
Business review
We verify the outlet, identity, operating records and controls.
Agree the facility
We confirm the amount, commission handling, limits and settlement terms in writing.
Start and reconcile
Approved support is released, recorded and reconciled.
Nationwide agent network
Keeping agents ready across Kenya.
Incorporated in 2012, Soluster now reaches nearly half of Kenya’s counties—helping mobile-money outlets protect transaction availability so deposits and withdrawals keep flowing.
2012established
~½of Kenya’s counties
Float & cashaccountable support
Who should apply
Built for operating agents—not anonymous borrowing.
Approval, facility size and settlement frequency depend on verified circumstances and a signed agreement.
1Active mobile-money agency or sub-agent outlet
2Valid owner or operator identification
3Agency number and physical business location
4Recent transaction or commission records
5Reliable contact and accountable outlet custodian
6Commitment to daily records and reconciliation
Agent learning & safety
Operate confidently. Recognise fraud early.
A practical guide for agents and assistants. Use it alongside Safaricom’s official training, KYC requirements and approved procedures.
Open carefully
Confirm the till handset, operator access, cash and float. Record the opening position.
Serve securely
Follow KYC procedures, inspect original identification where required, serve one person at a time and keep the till handset in sight.
Confirm independently
Use your own M-PESA confirmation and balance records—not an SMS displayed on a customer’s phone.
Close and reconcile
Match transactions, cash and float. Investigate every variance and document the handover.
60-second knowledge check
An unfamiliar caller says they are Safaricom and asks you to dial a code. What do you do?
Get agent support
Start with the facts about your outlet.
Complete the request. WhatsApp opens with your details ready to send.
Prefer to speak first?Call 0733485998solusterltd@gmail.com
Before you apply
Straight answers to important questions.
What does the partnership provide?+
Subject to review and written approval, Soluster may provide operating float, cash support, or both to help an eligible agent serve customers without avoidable downtime.
How are commissions handled?+
Commission figures are calculated through the Safaricom backend and reflected in verified records. The written agreement defines how those records are reviewed and settled.
Is every application approved?+
No. We assess the outlet, identity, records, requested amount, operating history, controls and programme capacity before making an offer.
How quickly can onboarding happen?+
Complete applications move faster, but timing depends on verification and the facility requested.
Is there an upfront application fee?+
Do not pay anyone merely to submit an application. Any legitimate obligation must appear in a written agreement from Soluster.